Be Less Anxious
An ability to embody and communicate inner calm in a way that helps others to lower their own anxiety.
Lead with Conviction
To act boldly, take clear stands, and be willing to take risks (even when it makes you vulnerable to failure and ridicule) for the sake of preserving core values or creating a new future you care about.
A new way of SEEING, THINKING and LEADING that helps leaders navigate the hidden dynamics of organizations more effectively. Resilient Leaders are able to:
The Resilient Leadership model calls for leaders to embrace a “New Way of SEEING, THINKING, and LEADING”. In this document we invite you to focus on the nature of the “New Way of THINKING” that has the potential to transform to a dramatic degree the effectiveness of leaders everywhere. “What exactly is this New Way” you might ask. The short answer to this question is to “think systems”, but more specifically it is a mandate to “Think Emotional Systems”.
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Fact:Complaining is a common form of reactivity, and complaints increase as stress levels, uncertainty and change escalate. Sometimes the complaints aren’t even about the subject being raised, but rather are attempts to let off steam and lower anxiety. However, complaints can be very helpful if they are delivered at the right time and in the right way.
Action:When someone comes to you with a reactive, emotionally driven complaint use the opportunity to coach them around the difference between a productive complaint and a reactive one. Productive complaints are thoughtful, well-grounded in facts, take into consideration the bigger picture, and include possible solutions when appropriate.
Try It:Within the next few days you will more than likely be on the receiving end of a reactive complaint.
Over time, people will learn that you are not open to unproductive venting sessions but you are willing to coach them. If they are only interested in venting (and not moving forward), they will find someone else to complain to!
Would you like to know more about leading with calm, clarity, and conviction?
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