FAQ

Privacy policy
Resilient Leadership Development is committed to safeguarding and preserving the privacy of those who contact us, whether by telephone, by coming to our meetings, or by electronic means such as email, or using our website.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect
In running and maintaining our website we may collect and process the following data about you:
• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• Information provided voluntarily by you. For example, when you register to use our forums
• Information that you provide when you communicate with us by any means.

Deleting the information we hold about you
If at any time you wish us to remove all the information we hold on you, please contact jimm@resilientleadershipdevelopment.com with your name and any details you have of who you were in contact with and when, so we can ensure it is promptly removed.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our services.


• To inform you of any changes to our website or services.

Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, so sending such information is entirely at your own risk.

Third Party Analytics
We us Heap Analytics; WordPress Stats, and Google Analytics to gather website trends and statistics.

Access to Information
In accordance with the General Data Protection Regulation you have the right to access any information that we hold relating to you.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.
You can contact us at jimm@resilientleadershipdevelopment.com.