Managing a lot of change? Give your team the clarity they need

  • Fact: The human brain craves certainty. When change efforts breed uncertainty, peoples’ anxiety and reactivity escalates, as does the rumor mill.
  • Action: Ask yourself where your team needs more clarity from you. Then communicate clearly, consistently and often. Doing so will calm their anxiety and settle the rumor mill, which in turn will allow people to act more thoughtfully.