Organizations, like families, pass on to succeeding generations both strengths and vulnerabilities

  • Fact: In the business world there is a widespread recognition of how important the “corporate culture” can be in terms of productivity, employee engagement, and a host of other factors that impact the bottom line. But the focus is almost always on the rational system, and there is remarkably little attention to the patterns embedded in the emotional system—patterns that can have every bit as much impact on the bottom line as typical business metrics that are more easily captured.
  • Action: Look for opportunities to call attention to patterns in the emotional system of your organization (e.g., reactive cutoffs, scapegoating, anxious triangles, etc.) and the negative impact they have on the smooth running of the rational system.