Tired of people coming to you with problems or complaints? Don’t take the bait!

  • Fact: Complaining is a common form of reactivity, and complaints increase as stress levels, uncertainty and change escalate. Sometimes the complaints aren’t even about the subject being raised, but rather are attempts to let off steam and lower anxiety.
  • Action: Next time someone comes to you with a reactive, emotionally-driven complaint, use the opportunity to coach them around the difference between a productive complaint and a reactive one. Productive complaints are thoughtful, well-grounded in facts, take into consideration the bigger picture, and include possible solutions when appropriate.