Three Powerful Concepts in Resilient Leadership

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Question 1: Why is it crucial for leaders to lead with a “systems view” in mind?
Answer: It’s important for leaders to observe that their team makes up a “system” and the
actions, reactions, and interactions among the team reveal predictable patterns. Thus, a leader viewing their team’s behavior through a systems lens will understand that the challenges the team faces are in fact co-created: with the leader’s presence playing a significant role in the functioning of the team.

Question 2: How does “being comfortable with being uncomfortable” increase a leader’s
Answer: Leaders who notice a degree of uncomfortableness in themselves and among their team understand that there are predictable, natural responses to change. They learn to observe various symptoms of discomfort- including their own internal stress or excessive gossiping among the team. This recognition allows leaders to lead from conviction as opposed to seeking symptom relief- for themselves and for others.

Question 3: What is “emotional neutrality” and why is it important for leaders?
Answer: Emotional neutrality means to objectively examine facts and resist quick judgment. In their desire to understand what’s really going on, a leader may ask questions like: “Who did what? When did they do it? How did another (team member, leader) respond?” Asking curious, fact-based questions allows the leader to consider various options, increasing the likelihood the leader will respond more thoughtfully and effectively to a particular situation.