Certified Leadership Training, Coaching and Consulting for Organizations

Minding the Empathy Trap

Mind the Gap

It’s unlikely to find someone willing to argue that empathy is not a good thing. In fact, from a professional perspective, it’s often touted as one of the most important qualities for leadership. Leaders who can understand and connect with the experiences of others are more able to build…

Transforming Triangles

Transforming-Triangles

After spending over two hours with a technical expert to troubleshoot issues with my cell phone, I ended up driving home with no resolution and a factory-reset phone that I would have to manually restore. On my silent, disconnected drive home without navigation or tunes…

Lowering the Voltage: What Dogs, Vets, and Leaders Know About Anxiety

One of the most memorable concepts in Resilient Leadership is that of being a step-down transformer: cultivating the capacity to remain less anxious than those around you so that emotional intensity can diminish rather than escalate. Clients often tell me this is the idea they reach for first in moments of strain – at work, at home, and everywhere in between. My introduction to this concept didn’t come from Resilient Leadership, however. I first learned about it many years ago from my veterinarian.